Mission Statement: Help more Australian’s achieve their property ownership vision.
Australian Home Mortgage combine experience and dedication to optimise client experience. The core value is longevity of relationships through client satisfaction, which comes naturally being a family business. Professional & approachable, we strike a balance.
The Future of Mortgage Broking
Professionalism from onset to settlement.
- We pride ourselves on our professionalism in every facet of our business. Simply click here for a copy of our Internal Dispute Resolution (IDR) process.
- Clearer roles & responsibilities.
- Faster response times.
- Improved finance approval likelihood.
- Support when it suits you, inside or outside business hours.
- Best practise modern technology & process.
Contact Our Experienced & Dedicated Brisbane Mortgage Broker team
Australian Home Mortgage Origins – Justin Rappolt – “A history of adaptation & evolution”
2010 – 2015:
Loan Processor & Date Entry for Australian Home Mortgage. Simultaneously obtained a First Class Honours Bachelors Degree of Electrical Engineering at QUT.
2016 – 2019:
- Launched & concluded successful career in Electrical Engineering with Bombardier Transportation.
- Spent 9 months living abroad in Colombia South America, gained Spanish second language.
2019 – 2020:
- Obtained Diploma in Financial Mortgage Broking Management.
- Implemented succession plan (jointly with father John) to transition to principal Mortgage Broker for Australian Home Mortgage.
- Adapted Australian Home Mortgage processes for modern digital world, moving away from paper based documentation.
- Defined Australian Home Mortgage values and mission statement – Help more Australian’s achieve their property ownership vision.
2020 – Now:
- Guided clients through significant market challenges of COVID 19 pandemic & post economic inflationary crisis.
- Clients are predominantly existing customers & word of mouth referrals, thus demonstrating client satisfaction of service.
- Introduction of best practise management tools via Quikli, BrokerEngine & Sherlok software to further optimise client experience by creating efficiencies in process & cost savings for all clients, new and existing.
- First time in 30 year Australian Home Mortgage history, initiated expansion via digital marketing in line with ultimate goal of helping more Australian’s achieve their property vision.
Australian Home Mortgage Origins – John Rappolt – “A marvellous story that is worth telling”
1992: Started with the finance arm of popular developer AvJennings (one of the largest if not the largest in Australia at the time), offering home loan finance for first home buyers, owner occupiers, investors, and construction. Mortgage Broking was a new offering to the public, most people went to their bank & not necessarily received the result they were looking for. There was a complete gap in the market between banks and borrowers. This was in the midst of a recession which lasted a number of years. Information was transferred only via paper & phone.
1997: Australian Home Mortgage gains independence and continues to maintain relationship with AvJennings (and to this day) & branched out to service various other builders and clients. Word of mouth of the business’s offering helped spread the reach to Australia wide. The expansion was predominantly attributed to referrals from friends and family of existing customers. This is a testament of success & customer satisfaction.
1997 – 2018: Independence marked the start of incremental improvements & introduction of several innovations via savings plans, low deposit loans, and adaptation of the home loan process to connect clients to more lender product options. Perseverance, resilience, and evolution shaped the business, through good and bad times, such as GFC 2007, the adoption of the internet & responsible lending regulation. Adaptation & difficult decisions were required to to keep overheads low.
2019 – Now: 2019 marks the implementation of the succession plan for Australian Home Mortgage. John Rappolt transfers operation of the business to son Justin Rappolt leading to two important distinctions;
- Australian Home Mortgage becomes a family run business.
- John Rappolt’s role changes to align with passion to grow Australian Home Mortgage.
We are Brisbane Mortgage Brokers specialising in Residential Home Loan Finance. We have surpassed the 30 year milestone as a family business focused on optimising for client experience & result. We adopt a best practise approach and historically service clients in the Brisbane, surrounding area & throughout Australia.
Here is how we do it.
Given technological advancements our client demographic ranges from:
- Nationally – Cairns, Townsville, Sunshine Coast, Brisbane, Gold Coast, Sydney, Melbourne, and Adelaide.
- Internationally – Belgium to Singapore.
We help people of all demographics irrespective of age, gender or ethnicity.
Offering a diverse value proposition to our clients:
- Residential Home Loan Finance (Owner Occupied & Investment),
- Refinance (Cost savings / optimisation, renovations, debt consolidations),
- First Home Buyers to Sophisticated Investors,
- Established Homes, Construction Loans, and Off-The-Plan Purchase,
- Savings Plans,
- Lenders Mortgage Insurance waivers dependent on your financial situation,
- Commercial Finance & Self Managed Super Fund (SMSF) loans.
Our roles & responsibilities:
- Navigate you through the competitive and ever-changing mortgage landscape.
- Identify the right loan in line with your requirements & objectives.
- Not only guide you through the loan application process, our role is also to educate & highlight risk.
- Help you avoid the pitfalls, and we’ll find loan features to suit your personal circumstances.
- Negotiate on your behalf, and we’ll make the process as simple as possible for you and deliver fast results.
- Ongoing loan support, maintenance, variations and interest rate discounts – cost optimisation.
When should you see us and what can you expect?
Don’t hesitate to contact our Brisbane Mortgage Broker at any stage in your financial journey. Maybe you’re saving for your first home, wishing to use the equity in your current one, or wondering if you’re still getting the right deal with your existing lender. You’re able to make an obligation-free appointment with us at a time and place that suits you.
We will ask about your financial circumstances and objectives to find out what’s important to you in a home loan. For example, flexibility might be important because you plan to start a family or you may want ready access to equity for a rental property or renovations. Whatever your plans, we will research the market and recommend the right home loan to suit your needs. We always look for the right loan for you, not the lender.
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07 3229 7726 or 1300 733 483
Australian Home Mortgage
91 Bridge Street
Fortitude Valley
QLD 4006
ABN: 92 639 722 811